Yes. Each piece is built specifically for your order in our Arizona workshop. You select the furniture design, hardwood species, and available finish before production begins.

Most orders require approximately 2–6 weeks for production before shipping. Exotic hardwoods, custom finishes, large or multi-piece orders, material availability, and seasonal demand may extend the build time. We will communicate any significant delays affecting your order.

Yes. Each furniture product displays the hardwood species and compatible finishes currently available for that design. Finish availability varies by species because every finish system must be appropriate for the selected hardwood and outdoor use.

We may accommodate custom dimensions, finish requests, or design modifications depending on the project and current production schedule. Contact us with the requested dimensions, intended use, hardwood preference, and any reference information.

Approved custom orders may require additional production time and are final sale once production begins.

Contact us as soon as possible. Changes and cancellations may be possible before materials are ordered or production begins. Because our furniture is built specifically for each customer, an order generally cannot be changed or canceled after production has started.

Yes. Camelback Home furniture is handcrafted from premium domestic and exotic solid hardwood. We do not substitute plastic lumber, composite material, or aluminum for the structural hardwood components.

Each species offers a different combination of grain, color, hardness, outdoor performance, and maintenance requirements. Our Hardwoods page compares the available species and provides detailed information for every wood option.

If you need help choosing, contact us with your location, sun exposure, weather conditions, maintenance preference, and desired appearance.

Not exactly. Every hardwood board has its own grain, color, figure, and natural markings. Product photographs represent the expected species and finish, but natural variation makes every completed piece unique.

Screens and lighting can also affect how wood and finish colors appear.

Yes. Sunlight and weather naturally alter hardwood over time. Depending on the species, the wood may deepen, lighten, soften in color, gray, or develop additional character.

Exterior finishes slow these changes but cannot completely prevent them. Regular care, breathable covers, shaded placement, and timely finish maintenance provide the best protection.

Maintenance frequency depends on the hardwood, finish, climate, sunlight, moisture exposure, and how the furniture is covered or stored. Inspect the finish at least twice each year and recoat when water resistance declines or the surface begins looking dry or uneven.

Review our Care & Maintenance page before applying any cleaner, oil, stain, or coating.

Cushions are sold separately unless the product description specifically states otherwise. Camelback Home offers cushion sets designed to fit the Classic Chair, Loveseat, and Sofa, with available Sunbrella® performance-fabric options.

Furniture is carefully packed in protective flat-box cartons. Larger products may arrive in multiple cartons to make handling safer and protect individual assemblies during transportation.

Hardware, dowels, and the applicable assembly information are packaged with the furniture.

Yes. Our furniture is designed for efficient shipping and will require assembly after delivery. Major components are prepared in the workshop, and the supplied hardware and alignment features help position the assemblies correctly.

Product-specific instructions will be available on our Assembly Instructions page.

Inspect all cartons when they arrive. Note visible damage with the carrier before accepting or signing for the shipment whenever possible.

Contact Camelback Home within 48 hours of delivery and provide:

• Your order number.
  
• Photographs of the damaged area.
  
• Photographs of the carton and packaging.
  
• A description of any missing or damaged components.
  

Keep all packaging until the claim has been reviewed.

Available shipping destinations and charges are displayed during checkout when supported. Contact us before ordering if checkout does not provide an option for your location or if your order requires special delivery arrangements.

Camelback Home provides a five-year limited warranty on structural hardwood components and joinery, plus one-year limited coverage for supplied hardware and factory finish-application defects.

Natural wood variation, weathering, ordinary wear, improper care, and environmental damage are not manufacturing defects. Review the complete Limited Warranty for coverage, exclusions, and claim instructions.

Clean the furniture with mild soap, clean water, and a soft cloth or nonabrasive sponge. Avoid pressure washers, abrasive pads, bleach, ammonia, solvents, and incompatible coatings.

Prevent standing water and trapped moisture, allow furniture to dry before covering it, and use a breathable outdoor cover. Complete instructions are available on our Care & Maintenance page.

Because each piece is built using the customer’s selected hardwood and finish, made-to-order and custom furniture is generally final sale. Defective products and shipping damage are handled under the applicable warranty, shipping, and damage-claim procedures.

Review our Refund Policy for complete terms.

Use our Contact page for product questions, custom requests, order assistance, care guidance, or warranty claims. Include your order number and photographs when contacting us about an existing product.