Returns & Refund Policy

 

Effective Date: May 22, 2026

At Camelback Home, each piece is handcrafted using premium hardwoods and built with careful attention to detail. Because many of our products are custom made to order, our return and refund policies differ from traditional mass-produced furniture retailers.

 

Custom & Made-to-Order Products

Most Camelback Home furniture is handcrafted specifically for each customer order.

Due to the personalized and made-to-order nature of our products:

• Custom orders are generally non-refundable

• Orders may not be canceled once production has begun

• Custom hardwood selections, finishes, and modifications are considered final sale

We encourage customers to carefully review all selections before placing an order.

 

Natural Wood Variations

Our furniture is crafted from genuine hardwoods, and each piece will naturally vary in:

• Grain pattern

• Color tone

• Knots and markings

• Texture and figure

These natural variations are part of the character and beauty of real wood and are not considered defects or grounds for return.

 

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

To submit a claim, please provide:

• Order information

• Clear photographs of the damage

• Photos of packaging materials if applicable

Claims submitted after 48 hours may not qualify for replacement or repair consideration.

 

Shipping Damage

If visible damage is present upon delivery:

• Note the damage with the delivery carrier before signing

• Photograph the packaging and product immediately

• Contact Camelback Home as soon as possible

We will work with customers and shipping carriers to help resolve legitimate shipping damage claims.

 

Return Eligibility

Approved returns for non-custom items must:

• Be unused and in original condition

• Be returned in original packaging when possible

• Be authorized by Camelback Home prior to return shipment

Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless otherwise approved.

 

Refund Processing

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Original shipping charges are non-refundable unless the return is due to verified damage or error on our part.

 

Refusal of Returns

Camelback Home reserves the right to refuse returns or refunds for:

• Custom or made-to-order products

• Improper use or damage after delivery

• Natural wood variation

• Normal wear, weathering, or lack of maintenance

• Items returned without authorization

 

Questions

If you have questions regarding returns, refunds, or order issues, please contact:

Camelback Home
Phoenix, Arizona
info@camelbackhome.co