Terms & Conditions

 

Effective Date: May 22, 2026

Welcome to Camelback Home. By accessing or using our website, placing an order, or interacting with our services, you agree to the following Terms & Conditions. Please read them carefully.

 

General

Camelback Home provides handcrafted furniture and related products through our website. We reserve the right to modify, update, or discontinue products, pricing, or services at any time without prior notice.

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

 

Product Information

Because many of our products are handcrafted and made from natural hardwoods:

• Grain patterns, knots, texture, and color variation are natural characteristics and may differ from product photos.

• Dimensions may vary slightly due to handcrafted production methods.

• Wood naturally expands, contracts, and ages over time.

• Certain hardwoods may darken, lighten, or change appearance with exposure to sunlight and weather.

 

These natural variations are not considered defects.

 

Custom Orders

Custom and made-to-order products may require additional production time.

Once production has begun on a custom order:

• Orders may not be canceled

• Deposits may be non-refundable

• Modifications may not be possible

Camelback Home reserves the right to decline custom requests at our discretion.

 

Pricing & Payments

All prices are listed in U.S. Dollars.

We reserve the right to:

• Correct pricing errors

• Modify pricing without notice

• Refuse or cancel orders due to inaccuracies or suspected fraud

Payments are securely processed through third-party payment providers.

 

Shipping & Delivery

Estimated delivery times are not guaranteed and may vary due to:

• Material availability

• Production schedules

• Shipping carrier delays

• Weather or unforeseen events

Customers are responsible for providing accurate shipping information.

Camelback Home is not responsible for delays caused by shipping carriers or incorrect customer information.

 

Local Pickup

If local pickup is offered:

• Customers are responsible for transporting products safely after pickup

• Items must be inspected upon pickup

• Risk of loss transfers to the customer once the item is picked up

 

Returns & Refunds

Due to the handcrafted and custom nature of our products:

• Custom orders are generally non-refundable

• Non-custom items may be eligible for return within a limited timeframe if unused and in original condition

• Customers may be responsible for return shipping costs

To request a return, contact:

info@camelbackhome.co

Camelback Home reserves the right to refuse returns that do not meet return requirements.

 

Outdoor Furniture Care

Outdoor furniture requires proper maintenance to preserve appearance and longevity.

Natural exposure to:

• Sunlight

• Moisture

• Heat

• Seasonal weather

may alter the appearance of hardwood over time.

Customers are responsible for routine maintenance and care unless otherwise stated.

 

Intellectual Property

All website content including:

• Images

• Logos

• Product descriptions

• Graphics

• Branding

• Designs

is the property of Camelback Home and may not be copied, reproduced, or used without written permission.

 

Limitation of Liability

Camelback Home shall not be liable for:

• Indirect damages

• Incidental damages

• Consequential damages

• Loss of use

• Loss of profits

arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the purchased product.

 

Website Use

You agree not to:

• Use the website for unlawful purposes

• Attempt unauthorized access to systems or data

• Distribute harmful software or malicious code

• Interfere with website functionality

 

Governing Law

These Terms & Conditions shall be governed by the laws of the State of Arizona, without regard to conflict of law principles.

 

Changes to Terms

Camelback Home reserves the right to update these Terms & Conditions at any time. Updates will be posted on this page with an updated effective date.

 

Contact Information

Camelback Home
Phoenix, Arizona
info@camelbackhome.co