Shipping & Delivery Policy

 

Effective Date: May 22, 2026

At Camelback Home, every piece is handcrafted with premium hardwoods and built to order with precision craftsmanship. Because of the custom nature of our furniture, shipping and production timelines may vary depending on material selection, finish, and current order volume.

 

Production Times

Most orders are handcrafted and built to order.

Estimated production times typically range from:

• 2–6 weeks for standard builds

• Additional time may be required for:

  • Exotic hardwood selections

  • Custom finishes

  • Large or multi-piece orders

  • High seasonal demand

Estimated lead times are provided as guidelines and are not guaranteed.

 

Shipping Methods

Depending on product size and destination, orders may ship through:

• Standard parcel carriers

• Freight delivery services

• Local delivery (when available)

• Local pickup (when available)

Shipping methods are selected based on the safest and most efficient delivery option for your order.

 

Shipping Costs

Shipping costs are calculated at checkout or provided during the order process based on:

• Product size and weight

• Delivery location

• Freight requirements

• Number of items ordered

Additional delivery charges may apply for:

• Remote locations

• White glove delivery

• Expedited shipping requests

 

Freight Deliveries

Most Camelback Home furniture is designed to ship flat-packed for safe and efficient delivery. Orders are typically shipped via parcel carriers such as UPS or FedEx. Some oversized or specialty items may require alternative shipping methods.

 

Delivery Inspection

Customers are responsible for inspecting all shipments upon arrival.

If your order arrives with visible shipping damage:

• Note the damage with the carrier before signing

• Take clear photographs of packaging and product damage

• Contact Camelback Home within 48 hours of delivery

Failure to report shipping damage within this timeframe may affect claim eligibility.

 

Natural Material Variations

Because our furniture is handcrafted from real hardwoods:

• Grain patterns

• Color variation

• Knots

• Natural markings

will vary from piece to piece.

These natural characteristics are part of the beauty and uniqueness of genuine hardwood furniture and are not considered defects.

 

Delays & Carrier Issues

Camelback Home is not responsible for delays caused by:

• Weather

• Carrier disruptions

• Material shortages

• Customs delays

• Incorrect shipping information provided by the customer

• Events beyond our reasonable control

We will make every effort to communicate delays and provide updated timelines whenever possible.

 

Local Pickup

Local pickup may be available for select orders.

Customers choosing local pickup are responsible for:

• Transporting items safely

• Inspecting items at pickup

• Securing furniture properly during transport

Risk of loss transfers to the customer once items are picked up.

 

Questions

If you have questions regarding shipping, delivery, or production timelines, please contact:

Camelback Home
Phoenix, Arizona
info@camelbackhome.co