Camelback Home Limited Warranty
Camelback Home Furnishings LLC, doing business as Camelback Home, proudly stands behind the craftsmanship of our furniture. This Limited Warranty applies to new Camelback Home furniture purchased directly from Camelback Home for normal residential use in the United States.
Who Is Covered
This warranty applies to the original purchaser and is not transferable. Proof of purchase is required. Product registration is not required.
For purposes of this warranty, “limited lifetime” means for as long as the original purchaser owns the warranted furniture.
Limited Lifetime Structural and Joinery Warranty
Camelback Home warrants that the structural frame and factory-made joinery will be free from defects in materials and workmanship under normal residential use for as long as the original purchaser owns the furniture.
Covered structural defects include:
- Failure of a factory-made joint under normal use.
- Structural separation caused by defective workmanship.
- Failure of a structural wood component that is not caused by misuse, impact, improper assembly, neglect or normal wood movement.
This warranty does not guarantee that natural wood will remain completely unchanged, crack-free or dimensionally identical throughout its life.
Limited Lifetime Hardware Warranty
Camelback Home warrants the original functional assembly hardware against breakage or functional failure under normal residential use for as long as the original purchaser owns the furniture.
At our discretion, approved hardware claims will be resolved by providing replacement hardware or an appropriate substitute. Cosmetic changes, surface discoloration, oxidation and corrosion caused by environmental exposure, chemicals or improper maintenance are not considered functional hardware failures.
Three-Year Limited Finish Warranty
For three years from the delivery date, Camelback Home warrants the original factory-applied finish against material defects caused by improper application or workmanship.
Depending on the nature of the approved claim, Camelback Home may provide compatible refinishing materials, repair instructions, replacement components or another reasonable remedy.
Because hardwood is a natural material used outdoors, this warranty does not cover ordinary finish maintenance or natural changes caused by sunlight, moisture, temperature and use, including:
- Fading, darkening, graying or other color changes.
- Normal loss of sheen or surface wear.
- Patina development.
- Water spotting, mineral deposits, mildew or environmental staining.
- Raised grain or minor surface checking.
- Damage caused by failure to clean or maintain the furniture appropriately.
- Damage caused by incompatible cleaners, chemicals, coatings or refinishing products.
Periodic cleaning and maintenance may be necessary to preserve the furniture’s appearance and are the customer’s responsibility.
Natural Hardwood Characteristics
Every Camelback Home product is made from genuine hardwood. Natural variations are part of the character of the material and are not defects.
These variations may include differences in grain, color and figure; mineral streaks; small knots; seasonal expansion or contraction; minor checking; and gradual color changes caused by sunlight and weather exposure.
A natural characteristic is not covered unless Camelback Home determines that it has materially affected the product’s structural integrity or safe use.
What Is Not Covered
This Limited Warranty does not cover damage resulting from:
- Improper assembly, installation, storage, care or maintenance.
- Abuse, misuse, neglect, vandalism or accidental damage.
- Dragging, dropping, overloading or using the furniture for an unintended purpose.
- Modifications or repairs that cause or contribute to the claimed damage.
- Prolonged standing water, flooding, fire or severe weather events.
- Exposure to pool or spa chemicals, saltwater, fertilizers, solvents or other corrosive substances.
- Animal damage, insect infestation, mold or mildew.
- Normal wear and tear.
- Theft or loss.
- Freight damage not reported under the shipping-damage procedure below.
- Products sold as samples, clearance items or “as-is” merchandise when the condition was disclosed before purchase.
Cushions, fabrics and components manufactured by third parties are subject to any applicable manufacturer warranty and are not covered by the structural, joinery or finish portions of this warranty.
Commercial Use
Furniture used in commercial, rental, institutional or hospitality settings is warranted against defects in materials and workmanship for one year from delivery. The limited lifetime residential coverage does not apply to commercial use.
Shipping Damage
Visible or concealed shipping damage should be reported through the Camelback Home Contact Us page within seven days after delivery.
Customers should retain the packaging until the product has been inspected and provide photographs of:
- The damaged product.
- The shipping carton and protective packaging.
- The shipping label.
- Any visible damage to the exterior of the carton.
Failure to retain reasonable documentation may limit our ability to pursue the freight claim, but it does not automatically eliminate any rights provided by applicable law.
How to Make a Warranty Claim
Submit a claim through the Contact Us page at camelbackhome.co. Include:
- The purchaser’s name and order number.
- The product and approximate delivery date.
- A description of the problem.
- Clear photographs or video showing the issue.
- Photographs showing the complete product and its surroundings when relevant.
Claims should be submitted promptly after the issue is discovered. Camelback Home may request additional information or a reasonable opportunity to inspect the product before approving a remedy.
Available Remedies
For an approved claim, Camelback Home will choose a reasonable remedy based on the nature of the defect. Remedies may include:
- Repair instructions or refinishing materials.
- Replacement hardware or components.
- Repair of the affected product or component.
- Replacement with the same or a reasonably comparable product.
- Another mutually agreed resolution.
During the first three years after delivery, Camelback Home will cover reasonable standard shipping charges for approved replacement parts or components.
After the first three years, Camelback Home will provide approved replacement structural or hardware components under the limited lifetime coverage, but the customer may be responsible for packaging, transportation, installation or other associated costs.
Replacement products and components remain covered for the remainder of the original warranty period. The warranty period does not restart when a repair or replacement is provided.
Limitations
To the extent permitted by applicable law, Camelback Home is not responsible for incidental or consequential damages arising from the use or inability to use the product.
Some states do not allow limitations or exclusions of incidental or consequential damages, so these limitations may not apply to every purchaser.
This Limited Warranty gives the purchaser specific legal rights. Purchasers may also have other rights that vary by state. Nothing in this warranty limits any rights that cannot legally be limited.